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Return Policy

ATLAS ICE strictly does not accept refunds of ice products sold.

For non-ice products, customers must inform the ATLAS ICE within 14 days after delivery ONLY if they are incorrect, damaged, or defective:
a) The item is not the item that you ordered. Model, size, or color is different from what is indicated on the order summary, or there are missing items or parts inside the packaging.
b) The item is found already damaged at time of delivery.
c) The Product is defective and does not function as described by the manufacturer’s specifications.

All Orders must meet the conditions in our Return policy.

ATLAS ICE must receive the return item no later than 14 calendar days after delivery.

Item must be in new condition and returned in the original packaging along with all accessories. All packaging must be unopened, unused, unmarked and not defaced in any manner. Item must not have been used.

If the Order is eligible for return as described above, the Customer will be eligible for an exchange subject to the reason of return.

Upon receipt of the Products, we will examine it and we will advise you on the status of the replacement or refund (if any) via email as soon as practicable.

We may at our discretion refuse to process a replacement/exchange order however may offer a refund as a substitute remedy.

In the event the Product returned is not faulty, we may at our discretion decide not to replace or refund you for the Product and we shall not be liable to you for any losses, liabilities, costs, damages, charges or expenses as a result.